Rachel Chummun
Managing Director
Angel Heart Home Care
Statement of Purpose:
Angel Heart Home Care is dedicated in providing a care package that is best suited to your individual needs. Angel Heart provides a home care service where a professionally trained care assistant will come to your home and carry out your agreed support. Care packages do vary, starting at 30 minutes up to 24 hour care to 7 days a week. All care packages are individualised and person centred to suit all care needs, wishes, preferences and choices. Our carer rates are realistic.
Angel Heart has had a recent inspection in March 2016. We were given the overall rating of Requires Improvement. This was inclusive of the Caring Component where we were rated Good. Our regulatory body the Care Quality Commission (CQC) has stated that although you may have a care service that is Outstanding, if your previous rating was low, you can not go immediately to an Outstanding rating. With this in mind we are committed to continue to provide a high quality service and to improve the services that we provide to all our clients.. To review rating please click here > if you require the CQC report in a different format please give us a call and we will be happy to assist you.
What things you need to consider
1. Choosing the right
Home Care provider
2. Funding Options
3. Quality of Life
Step 1
Step 2
Step 3
Step 4
Give us a call
Book an informal visit to your home where we can discuss your care requirements, if you are happy to proceed, we can carry out a free full care assessment.
We assign specific care staff to suit your care needs
All agreed, your care package is started.
Our Philosophy
Angel Heart strives to maintain and deliver a high excellence of care in the Customers home.When Customers go through the assessment process, Angel Heart collects as much information about you as possible to ensure we can explore all care options fully and we can implement the information gathered into your care plan.
The Care Plan will include all your care needs, preferences and all other variations. All information collected is strictly confidential. Angel Heart realises there are many umbrella terms like Dementia used to define a persons health condition, the characteristics maybe written down the same but each person may manifest the characteristics differently to the next person, this we do not take for granted and ensure that each person is treated uniquely.
We want your care package to reflect your:
Quality of lIfe
Identity
Self Worth
Holistic
Person Centred
Your Goals, ambitions and achievements
Keep Communication flowing
Monitor Quality Assurance
To minimise the disruption to daily activities
The Angel Heart Home Care ethos is to provide a service that empowers our Customers to choose the life they wish to lead
Enable Customers to live life independently with Angel Heart support
Customers live life confidently and comfortably
Customers to take control of your own life
Will keep Customers well informed with all up to date available resources so you the customer can make the best
informed decision confidently.
Will always offer support and guidance. If the request is out of our service remit, we will always endeavour to point you in the right direction, and follow up if the support is detrimental to your well being.
Encourages, promotes, respects and maintains all aspects of your support.
Promotes Well Being
Support the Customer by putting a care package in place so that the Customer's confidence is restored.
Takes all beliefs, values, sexual orientation, background, cultures, ethnicity, sect, status, gender, religious standing and all other aspects of being an individual will be acknowleged and respected at all times, thus being included into the Customer's care package
Angel Heart Home Care Staff
All Angel Heart Care Staff go through a strictly vetted recruitment process. If the applicant is successul at interview stage they will go through the Criminal Records Beaurea (CRB) process now known as the Disclosure and Barring Service. Once Successful all applicants complete a 5 day induction training programme, then go on to shadow a employed senior care assistant for a few days before going out solo. We carry out out regular quality checks and monitor all staff throughout to ensure standards are kept high. All feedback is welcome. All staff training is encouraged and ongoing. After being with us for 6 months we encourage all staff to complete NVQ, now known as Qualification Credit Framework (QCF).
Angel Heart carries out regular quality assurance checks and monitors all staff performance to ensure that high standards are always maintained